Fla.vor.us

Customer Service

If you need help, you're in the right place!

We're here for you. Whatever your question, whatever the problem, our customer service team is dedicated to helping you out and following through until your issue is completely resolved. Everyone needs a helping hand every now and then... and our sincere, committed support is unparalleled. Sit back, relax, and let us take care of you. Answers to most questions can be found in our faq below however if you can't find an answer to your questions, feel free to contact us.

for question about selling tickets or merchandise please visit client service

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Friday at 12:04PM on July 23, 2010

How do I obtain a refund if the event is canceled or postponed?

If an event is canceled or postponed, please contact customer service with your refund request by clicking the "Customer Service" link at the bottom of the website, and then clicking "Contact Customer Services". You may ...(continued)

Monday at 6:44PM on October 19, 2009

Can I transfer my ticket to another date or event?

Tickets purchased on Groovetickets / Flavorus.com are not transferable to another event or date, per the terms of purchase.

Wednesday at 11:50AM on February 11, 2009

How can I see if my order was successful?

If you are unsure whether your order was successfully processed, please log into your account and click on the "Purchase History" link at the top of the page. If you do not see you order in the purch

Wednesday at 11:49AM on February 11, 2009

I can’t print the receipt. Do I have to bring it?

While the receipt is not required to pick up your tickets at will call, it may be helpful as confirmation the order was processed successfully. You are only required to bring the original credit card

Wednesday at 11:47AM on February 11, 2009

I lost or can't bring the credit card, if I bring my ID and receipt will I be let in?

To pick up your tickets at will call, you must either present the original credit card you used or a photocopy of the card. If your card was lost or stolen, you may present any other official documen

Wednesday at 11:47AM on February 11, 2009

I can’t go to the event, can I have a refund?

Unfortunately we have a no refund policy. If the tickets are will call the party picking up the order will need to have the credit card used to purchase the tickets. If they cannot bring the credit ca

Wednesday at 11:46AM on February 11, 2009

Is your website secured?

We are dedicated to ensuring that our site is the safest place on the web for your personal and finacial information. Our commitment to maintaining the integrity of our site is evidenced in our top ti

Wednesday at 11:45AM on February 11, 2009

What are your terms of purchase & refund policies?

Groovetickets is a service that provides you with tickets to events. We do not operate these events and cannot control unforeseen circumstances which may occur at an event. Please read the following t

Wednesday at 11:44AM on February 11, 2009

Can I have my will call tickets shipped instead?

I'm sorry but we cannot change orders from will call to shipped delivery. You need to select a shipping option at the time of purchase. Shipped tickets which are refused by the recipient, returned to

Wednesday at 11:43AM on February 11, 2009

Can I ship my tickets to a different address than my billing address?

To help prevent fraud, tickets can only be shipped to the credit card billing address. If you are not at this address to sign for the tickets a notice will be left and you will be able to pick them up

Wednesday at 11:42AM on February 11, 2009

I ordered tickets to be shipped but they never arrived.

All orders are shipped with the United States Postal Service (USPS.com). Tickets are shipped the first business day following your order. We ship only to the billing address as it was entered into the

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If you need help, you're in the right place!